Return & Exchange Policy

Your satisfaction is important to us. Please review our policy carefully, as it addresses the specific nature of large furniture items.

1. Return & Exchange Window & Conditions
Due to the custom nature and high shipping costs of furniture, our policies vary by product:

  • Beds & Nightstands: May be returned or exchanged within 30 days of delivery, subject to a 25% restocking fee. Items must be in new, unused, unassembled condition, in their original packaging with all parts and hardware.

  • Mattresses: We offer a 100-Night Trial on most mattresses. If you are not satisfied within the first 100 nights, you may initiate a return for a full refund. The mattress must be free of damage, stains, or soiling, and must have been used with a mattress protector as required.

2. Non-Returnable Items

  • Assembled furniture (beds, nightstands) cannot be returned unless defective.

  • Custom-order items (specific sizes, finishes, fabrics).

  • Clearance, floor models, or final sale items.

  • Items damaged due to customer misuse, improper assembly, or neglect.

3. The Return Process

  1. Contact Us: Initiate a return or exchange by contacting our customer service team with your order number and reason.

  2. Authorization & Instructions: We will review your request and, if approved, provide a Return Merchandise Authorization (RMA) number and specific instructions.

  3. Item Pickup/Return: For large items, we will typically arrange a professional pickup. For mattress trial returns, pickup is usually at no cost. For bed frame or nightstand returns, pickup fees may apply. You are responsible for disassembly and repackaging.

  4. Refund/Exchange: After we receive and inspect the item, we will process your refund (minus any applicable restocking or pickup fees) to your original payment method within 14 business days. For exchanges, the new item will be scheduled for delivery once the return is complete.

4. Damaged or Defective Items
Inspect all items thoroughly upon delivery. Note any damage on the carrier's delivery receipt. Report any damage or defects within 48 hours of delivery by contacting customer service and providing photos/videos. We will promptly arrange for repair, replacement, or compensation.